Refund Policy

Thank you for choosing HEMSBYHOLIDAYS for your vacation needs. We aim to provide the best experience possible. Please read our refund policy carefully.

Eligibility for Refund

If, for any reason, you are not completely satisfied with your booking, we invite you to review our policy on refunds and cancellations:

• Requests for refunds must be made at least 14 days before the scheduled check-in date.
• Bookings canceled within 14 days of the check-in date may not be eligible for a refund, except in certain circumstances.

Refund Process

To initiate a refund, please contact our customer service team via email at [email protected] with your booking details and the reason for the cancellation. Our team will review your request and respond within 3-5 business days.

Exceptions

Refund requests due to unforeseen circumstances such as natural disasters or medical emergencies will be considered on a case-by-case basis. Adequate documentation may be required to process such requests.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: [email protected]

Phone: +44 1234 567890